Filing Claims

If a participant receives medical care from an out-of-network provider, he or she must pay the full cost of care, then file a claim for reimbursement. Most Aetna Medical claim forms (82k) should be submitted to the Claims Administrator.

Mental health or substance abuse treatment CIGNA Behavioral Health claim forms (217k) should be submitted to:

CIGNA Behavioral Health (CBH)
P.O. Box 46270
Eden Prairie, MN 55344-6270

If a participant has concerns about how a claim has been administered or wishes to appeal a claims decision, he or she may refer to information on relevant procedures available in the Claims Appeal and Review Procedures Under ERISA in the Plan Information section.